Augmedix Assist
Role
Product Designer
Timeline
OCT '23 - Jan '25
Results
Reduced 2+ hours of documentation time,
40%"increase in patient care time.
Shipped
Architected design system infrastructure enabling 9 product managers and cross-functional teams to rapidly prototype and ship features, reducing design to development handoff time
by 40% while maintaining consistency across 4 product offerings
Challenges
Deploy Fine tuned LLM model trained on medical data to support clinicians workflows in a native mobile app which helps clinicians improve their quality of care with efficiency.
*New workflow adoption
*Trust of new technology in medical environment (Emergency and primary care settings)
*LLM limitations based on relevant medical data
After account integration with EHR, clinician can access their pre-populated schedule and make updated as needed.
After account integration with EHR, clinician can access their pre-populated schedule and make updated as needed.
Defining success
Reach high adoption and usage with pilot groups to improve the mvp, showing that we understand the medical context, and positive feedback will allow scaling across multiple healthcare systems.
Monitoring pilot user engagement for feature prioritization.
Strategy
MVP is a fully AI offering where recordings are generated using a tech stack of Google's medically trained PaLM 3 and Chat GPT 4.0 Turbo to understand how well Augmedix Assist will perform for different clinicians.
After account integration with EHR, clinician can access their pre-populated schedule and make updated as needed.
Pivot
User research and feedback from clinicians, detailed that clinicians wanted an AI solution with human support in the loop, so product pivoted to a solution where an MDS could access, and update generated notes.
After account integration with EHR, clinician can access their pre-populated schedule and make updated as needed.
Process
Deploy Fine tuned LLM model trained on medical data to support clinicians workflows in a native mobile app which helps clinicians improve their quality of care with efficiency.
After account integration with EHR, clinician can access their pre-populated schedule and make updated as needed.
Prioritization
Design pushed to improve the UX based on feedback from Customer Success stakeholders and MDS needs. Allowing priorities and resources to shift towards maximizing NPS, our team achieved this by making onsite visit to various clinics.
After account integration with EHR, clinician can access their pre-populated schedule and make updated as needed.
ML improvements
As LLMs improved we were able to fine tune the models to provide context specific recommendations to improve note quality with a few taps, and output summarized note formats.
Empowering clinicians to maximize AI, but still have support where needed through quick in app messaging
Scaling
I communicated insights that clinicians found that the product was trying to constrain them to use it a certain way, once we added personalization features such as templates, and preferences and settings. We were able to let er rip, allowing clinicians to find their own workflow with minimal guardrails!
Empowering clinicians to maximize AI, but still have support where needed through quick in app messaging
Notes
Augmedix was also going through a rebrand during the last quarter of the year, where I supported marketing and branding efforts in how we communicate the value of the product,
and even made space for a design system to keep it all consistent!
If you have questions those processes or this case study, feel free to reach out. ac.design.px@gmail.com
Contact
studio.acas
2025